Privacy Policy

Information We Collect

When you place an order or register on our site, we may collect the following information:

• Name and contact details (email address, phone number)
• Delivery address
• Payment information (processed securely by our payment providers)
• Dental impressions (for the purpose of creating your custom retainers)

Log Files

Like many websites, we make use of log files. These files log visitors to the site as a standard procedure for hosting services. The information inside the log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date/time stamp, referring/exit pages, and the number of clicks. This information is used to analyse trends, administer the site, and track user movement around the site. IP addresses and other such information are not linked to any personally identifiable information.

Cookies and Web Beacons

Retainers at Home uses cookies to store information about visitors' preferences, to record user-specific information on which pages the site visitor accesses, and to personalise web page content based upon visitors' browser type or other information that the visitor sends via their browser.

How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders
• Send order confirmations and shipping updates
• Respond to customer service requests
• Improve our website and services
• Send promotional emails (only if you've opted in)

Third-Party Services

We may use third-party service providers to help us operate our business and the site or administer activities on our behalf, such as sending emails or processing payments. We may share your information with these third parties for those limited purposes, provided you have given us your permission.

Data Protection

We implement appropriate security measures to maintain the safety of your personal information. Your personal data is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems.

Your Rights

Under UK data protection law, you have the right to:

• Access your personal data
• Correct inaccurate personal data
• Request deletion of your personal data
• Object to processing of your personal data
• Request transfer of your personal data

Children's Information

We do not knowingly collect any personally identifiable information from children under the age of 13. If a parent or guardian believes that we have in our database the personally-identifiable information of a child under 13, please contact us immediately and we will remove such information from our records.

Contact Us

If you have any questions about this Privacy Policy, please contact us at hello@retainersathome.co.uk.

Consent

By using our website, you hereby consent to our privacy policy and agree to its terms.